Shipping policy

SHIPPING + RETURNS
Shipping Information
Shipping Policy for Red Light Therapy Products
Effective Date: 01/01/2025
We are committed to providing reliable and efficient shipping for all red light therapy products.
Below are the details of our shipping policy:

1. Processing Time
Orders are typically processed within 2-3 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Costs
We offer FREE SHIPPING on every order

3. Delivery Times
Delivery times vary by location and shipping method:
o Standard Shipping: 5–7 business days
o International Shipping: 7–15
Please note that unforeseen delays (e.g., weather, customs, restocking) may impact delivery times.

4. International Shipping
We ship internationally to select countries. Shipping rates and delivery times vary by
region.
Customers are responsible for any additional customs fees, duties, or taxes imposed by their country.

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email or text with a
tracking number and link to monitor your shipment.
For any issues with tracking, please contact our customer support team.

6. Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal to pay customs fees, or failure to claim, the customer is responsible for any reshipping costs.

7. Damaged or Lost Shipments
If your shipment arrives damaged or is lost in transit, please notify us immediately at
info@redtherapysystems.com
We will work with the carrier to resolve the issue and, if applicable, provide a
replacement or refund.

8. Contact Information
For any questions or concerns about shipping:
Email: info@redtherapysystems.com

We strive to make your shopping experience seamless and are here to assist with any shipping-related inquiries.

Returns and Exchanges Policy

Red Light Therapy Return Policy
Effective Date: 01/01/2025
We aim to ensure your satisfaction with our red light therapy devices. If you are not completely
satisfied, please review our return policy below:

1. Eligibility for Returns
Products must be returned within 30 days from the date of delivery.The item must be in new or gently used condition, with all original packaging,
accessories, and documentation included.
Proof of purchase (e.g., order confirmation #, receipt) is required for all returns.

2. Non-Returnable Items
Products that are damaged due to misuse or improper handling.
Items purchased during final sale or promotional periods, unless otherwise specified.
Consumables (if applicable) or items with hygiene-related seals that have been broken.

3. Return Process
Contact Customer Service: Reach out to us at info@redtherapysystems.com to initiate
the return process.
Pack the Item Securely: Include all original components and ensure the item is
packaged securely to prevent damage during transit.
Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refund Policy
Once the return is received and inspected, we will notify you of the approval or rejection
of your refund.
Approved refunds will be processed within 7–10 business days, and credited to the
original payment method.

Shipping fees are non-refundable unless the return is due to our error or a defective
product.

5. Exchanges
If you receive a defective or damaged product, we will provide an exchange free of
charge. Contact us within 14 days of receiving the product to arrange an exchange.

6. Defective or Damaged Products: If your product arrives damaged or is defective, please contact us immediately at
info@redtherapysystems.com. We will provide instructions for returning the item and
cover all associated shipping costs.

For further assistance, please contact our customer support team:
Email: info@redtherapysystems.com

We are committed to ensuring your satisfaction and appreciate your understanding of our return
policies.